This document describes the Privacy Policy of Mind & Me Counselling and Supervision ABN 31 674 746 947 and the management, collection, use and disclosure of client Information. The counselling services provided by Mind & Me Counselling and Supervision are governed by the legal requirements of the Australian Privacy Principles and the Privacy Act 1988(Cth) (“the Act”).
Information We Collect
We take the protection of your Information seriously. While we are the custodians, you remain the owner of your Information. Information we collect:
Collection
The type and amount of Information we collect about clients varies depending on the circumstances. Your Information may be collected verbally, electronically or through written records, audio files, and images via consultations, correspondence by telephone, email or Mindnme.com.au, and from third parties. Your Information is only recorded in your client notes as necessary for the provision of counselling services, including recording Personal/Sensitive Information which is relevant to your current situation for the purposes of assessment, prognosis and feedback.
Data Management
Your Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Personal and Sensitive Information may be stored securely onsite at Mind & Me Counselling and Supervision offices, or electronically via Powerdiary. Powerdiary is a leading practice management system used by over 20,000 clinics and allied health practitioners around the world.
Your financial details are securely processed via Stripe.com, a global online payment platform aligned with Westpac Bank, a trusted financial institution with a 200+ year presence here in Australia. Your Financial Information is governed by Stripe’s strict data management, security and privacy policies.
Although we can’t guarantee website links or policy of authorized third parties, Mind & Me Counselling and Supervision has chosen to align with industry leading third party services, such as Powerdiary and Stripe, to securely facilitate practice management, bookings and payment activities.
Where appropriate all physical personal records will be de-identified to protect client privacy.
Disclosure
We will only disclose Personal/Sensitive Information to third parties (such as a caregiver or as required by law including Court orders) with your consent in accordance with this Privacy Policy or if permitted or authorized to do so by law.
Consent
By engaging us or registering your details on mindnme.com.au, our portal or by email or telephone, and/or using the website or otherwise engaging our counselling services, you consent to Mind & Me Counselling and Supervision collecting, using and disclosing your Information for the purposes specified in this Privacy Policy.
Managing Your Information
It is an important to us that your Personal Information is up to date. You can request and be provided with any Personal Information we hold about you. If you have concerns that the Information, we hold about you may be inaccurate, we will endeavor to update your Information on the basis of further details you provide.
Any complaints you have regarding the storage or collection of your Information should be submitted via email to support@mindnme.com.au
Changes to this Privacy Policy
This Privacy Policy forms part of the agreement between you as a client and Mind & Me Counselling and Supervision. We may occasionally update this Privacy Policy. By continuing to use Mind & Me Counselling and Supervision website or services you agree to the changes. If you do not accept these Privacy Policy changes, you can end further counselling services provided by Mind & Me Counselling and Supervision.
Contact
If you have any queries or complaints about this Privacy Policy, please contact support@mindnme.com.au
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ABN 31 674 746 947
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