With Telehealth, You Can Access Help Anywhere In Australia

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You can call us on 0481 797 124 or use our Book Now button on our website, www.mindnme.com.au, alternately you can use the bookings link on our Instagram, Facebook or TikTok page @mindnmecounselling or use our Book Now QR code.

Referrals for private sessions are welcomed but not required. You can contact us directly to schedule an appointment. Self-referral means no session limits, unlike mental health plans. If you are an NDIS client, session limits may apply based on your plan funding, which can be discussed directly or with your Plan manager

Counselling and Psychotherapy are not currently covered under Medicare;

Benefits to clients

• No Medicare system means no records on Medicare and or my health record.
• This enhances your privacy and will not affect your future career prospects.
• Not using a Mental Health Care Plan means you are not restricted to 10 sessions per year, pending your agreement with your counsellor the sessions can vary occurring to your needs.
• There is no need to see a GP or get a referral to see us.
• You can schedule an appointment that suits you with little to no wait times.

Private health cover may provide benefits. Please check with your health fund to confirm eligibility. We are registered with: Medibank, Bupa, HCF, AHM, Police Health Fund, Emergency Services Health, Phoenix Health, St Lukes Health, GMHBA, CUA Health, Teachers Union Health, AIA, and Westfund.

To secure your booking payment is required prior to session time, we use stripe payments through Credit Card Visa/Mastercard directly through our booking link, we also accept Bank Transfer.

We understand life gets busy, things come up or you may become unwell; however, appointments missed, cancelled, or rescheduled with less than 24 hours' notice will incur the full fee. 

We have a ‘duty of care’ to up hold ourselves therefore all matters discussed will be private and confidential unless you give consent for matters to be shared. The only time confidentiality may be broken is if your details are subpoenaed by a court of law, or if we feel that you, myself or someone close to you is in danger, harm’s way or at immediate risk. We will ask you to sign consent for a nominated person to be contacted in the case of an emergency. If this is the case, depending on the situation, a family member or a person in authority may need to be contacted.  This will be explained to you at your first consultation. 

You will receive a courtesy reminder which will include the link to the Telehealth Video appointment, it will look something like this https://my.powerdiary.com/clientportal/businessname/telehealth/NHt4Kt1w8J

Clicking on this link is easy and will take you to your appointment screen no login or password needed.

 A Few Things to Check if you cannot log in... 

Ensure that you are using the latest version of your web browser. 

This website will quickly check for you: https://www.whatismybrowser.com/

 You can quickly test your microphone and camera is connected here:

https://www.loom.com/webcam-mic-test

To check your internet speed, please visit: https://fast.com/

If still not working, that's ok. Simply contact us on 0481 797 124.

If you would like to make a formal complaint or give feedback, you can do so;

By email; Support@mindme.com.au

Via Telephone at 0481 797 124;

By PO Box 182 Horsham Vic 3400 

Or by clicking on this link ; 

https://form.jotform.com/240488036930862

A complaint can also be made to the NDIS Commission by;

Phoning: 1800 035 544

Visiting: https://www.ndiscommission.gov.au/about/complaints